Betpark Privacy Policy

Betpark ("the Company", "we", "us", "our") operates the online gaming and sports betting platform accessible at https://betpark.lat (the "Platform"). The Company is committed to protecting the personal information of every individual who accesses or uses the Platform, whether as a registered member or as a visitor.

This Privacy Policy ("Policy") sets out the basis on which personal data collected by Betpark — or provided to us by you — will be processed. It applies to all personal data processed in connection with your use of the Platform, any associated mobile interface, and communications between you and the Betpark customer support team.

By accessing the Platform, registering an account, or submitting personal information to Betpark in any form, you confirm that you have read and understood this Policy. If you do not agree to any provision of this Policy, you must discontinue use of the Platform immediately.

For the purposes of this Policy, the following definitions apply:

Betpark collects personal data from members and visitors through several channels. The categories of data collected, and the context in which they are collected, are as follows:

3.1 Registration and Account Data

When you create a Betpark account, we collect the information you provide during the registration process, which may include your full legal name, date of birth, Malaysian identity card number (MyKad), passport number or driver's licence number, residential address, email address, mobile telephone number, and preferred account currency (MYR).

3.2 Identity Verification (KYC) Data

To comply with our licensing obligations and anti-money laundering requirements, we may collect copies of your government-issued identity document (front and rear), proof of address such as a utility bill or bank statement issued within the past three months, and a selfie photograph taken alongside the identity document. KYC data is processed and stored in accordance with our regulatory obligations.

3.3 Financial and Transaction Data

When you deposit or withdraw funds, we collect information about the payment method used, including masked card details, e-wallet identifiers, bank account references, and transaction amounts in MYR. Payment methods available to Malaysian members include DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB Bank, Public Bank, Hong Leong Bank, and cryptocurrency wallets such as Bitcoin (BTC) and Tether (USDT).

3.4 Platform Usage Data

We automatically collect technical and behavioural information when you use the Platform, including your IP address, device type and operating system, browser type and version, session duration, pages visited, games accessed, betting history, and referring URL. This data is used for security monitoring, fraud detection, and service improvement.

3.5 Communications Data

If you contact our customer support team — whether by live chat, email, or any other channel — we retain a record of those communications, including the content of enquiries, support agent responses, and any attachments or screenshots provided. This helps us resolve disputes and maintain service quality.

3.6 Cookies and Tracking Data

As described further in Section 8, we collect data through cookies and similar technologies. This may include session identifiers, persistent preference cookies, and analytics tags that measure platform performance and user engagement.

Betpark processes personal data for the following purposes:

Betpark processes personal data on the following legal bases, depending on the nature of the processing activity:

• Contractual Necessity: Processing required to fulfil the contract between Betpark and you as a registered member — including operating your account, processing payments, and delivering gaming services.
• Legal Obligation: Processing required to comply with applicable legal requirements, including KYC verification, anti-money laundering obligations, and responses to regulatory enquiries.
• Legitimate Interests: Processing carried out for Betpark's legitimate business interests, such as fraud prevention, platform security, service improvement and customer support, where these interests are not outweighed by your rights and interests.
• Consent: Processing based on your freely given, specific and informed consent — principally for direct marketing communications. Where consent is the legal basis, you retain the right to withdraw it at any time.

Betpark may share your personal data with the following categories of third parties, strictly to the extent necessary for the purposes described in this Policy:

• Payment Processors and Banking Partners: To facilitate deposits and withdrawals via DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong Bank, and cryptocurrency processing services.
• Identity Verification (KYC) Providers: Third-party compliance technology partners that assist in verifying the identity and age of registered members and conducting ongoing fraud screening.
• Game Content Providers: Licensed game studios whose titles are made available through the Platform. Data shared is limited to session identifiers and necessary operational parameters; personal financial information is not disclosed to studio partners.
• Analytics and Technology Providers: Service providers who assist in monitoring platform performance, error reporting and security. These providers are contractually bound to process data only on Betpark's documented instructions.
• Regulatory and Law Enforcement Authorities: Where Betpark is required by law, court order, or the lawful request of a competent governmental or regulatory authority to disclose personal data.
• Successor Entities: In the event of a merger, acquisition or restructuring of Betpark's business, personal data may be transferred to a successor entity, subject to the same or equivalent privacy commitments.

Betpark retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal or regulatory obligations. The following general retention periods apply:

• Active Account Data: Retained for the duration of the member relationship and for a minimum period of five years following account closure, to satisfy anti-money laundering record-keeping requirements.
• Transaction Records: Financial transaction records are retained for a minimum of seven years in accordance with standard financial compliance obligations.
• KYC Documents: Identity and address verification documents are retained for the duration required by the licensing authority and applicable anti-money laundering legislation.
• Support Communications: Customer service communications are retained for a period of three years from the date of the most recent interaction.
• Analytics Data: Aggregated and anonymised analytics data may be retained indefinitely as it no longer constitutes personal data following anonymisation.

Upon the expiry of the applicable retention period, personal data will be securely deleted or irreversibly anonymised unless a longer retention period is required by law.

Betpark uses cookies and similar tracking technologies on the Platform to enhance your browsing experience, maintain session integrity, and gather anonymised usage statistics. The categories of cookies deployed are as follows:

• Strictly Necessary Cookies: Essential to the operation of the Platform. These enable core functions such as login session maintenance and account security. They cannot be disabled without impairing platform functionality.
• Functional Cookies: Used to remember your preferences, such as display settings and language selection, to provide a more personalised experience.
• Analytics Cookies: Used to collect aggregated, anonymised information about how visitors interact with the Platform. This data helps Betpark identify areas for improvement.
• Security Cookies: Used to detect and prevent fraudulent activity, multi-accounting, and unauthorised access.

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to use the Platform. Betpark does not deploy third-party advertising cookies or behavioural targeting cookies for the benefit of external advertisers.

Betpark implements a range of technical and organisational security measures designed to protect personal data against unauthorised access, accidental loss, disclosure, destruction or alteration. These measures include:

• 256-bit SSL/TLS encryption applied to all data transmitted between your device and the Betpark Platform.
• Encryption of sensitive data at rest within secure, access-controlled database infrastructure.
• Role-based access controls ensuring that staff can only access personal data necessary for their specific operational function.
• Regular security audits, vulnerability assessments and penetration testing of Platform infrastructure.
• Two-factor authentication options for member accounts to reduce the risk of unauthorised access.
• Documented incident response procedures to manage any data security events in a timely and transparent manner.

While Betpark takes all reasonable steps to protect your data, no electronic transmission or storage technology is unconditionally secure. Members are advised to maintain the confidentiality of their account credentials and to report any suspected unauthorised access to Betpark's customer support team immediately.

Subject to applicable law and any overriding legal obligations, you have the following rights with respect to the personal data that Betpark holds about you:

To exercise any of the above rights, please contact Betpark's customer support team via live chat or at [email protected]. Betpark will respond to verified requests within 30 days. In some cases, we may need to verify your identity before actioning a data request. Where a request is refused, we will provide reasons.

Betpark's Platform is strictly restricted to individuals aged 21 years and above. Betpark does not knowingly collect personal data from persons under the age of 21. Age is verified as part of the registration process and is subject to further confirmation through KYC documentation review.

If Betpark becomes aware that personal data has been collected from a person under the age of 21 — whether through misrepresentation at registration or any other means — the relevant account will be suspended immediately, all associated funds will be subject to compliance review, and any personal data collected will be deleted to the extent not required for regulatory purposes.

Parents or guardians who believe a minor may have accessed or registered on the Betpark Platform are encouraged to contact our support team immediately so that appropriate action can be taken.

Betpark operates as an internationally licensed gaming platform, and certain data processing activities may involve the transfer of personal data to countries outside Malaysia. Such transfers occur where necessary for the delivery of services — for example, where payment processing, KYC verification or game infrastructure is operated from overseas facilities.

Where personal data is transferred internationally, Betpark takes reasonable steps to ensure that the recipient provides an adequate level of data protection, including through contractual data transfer agreements that impose equivalent data protection obligations.

Betpark reserves the right to revise and update this Privacy Policy at any time. Material changes will be communicated to registered members via the email address on record or through a prominent notice published on the Platform. The effective date at the top of this document reflects the date of the most recent revision.

Your continued use of the Platform following the publication of a revised Privacy Policy constitutes acceptance of the updated terms. If you do not agree with any revision, you should discontinue use of the Platform and may request account closure by contacting our support team.

If you have any questions, concerns or requests relating to this Privacy Policy or the personal data that Betpark holds about you, please contact our dedicated privacy and data team through the following channels:

• Email: [email protected] — please include "Privacy Request" in the subject line for prompt routing. Response within 24 hours.
• Live Chat: Available 24 hours a day, 7 days a week through the Platform — available in English, Bahasa Melayu and Mandarin. Average response time 3 to 5 minutes.

Our support team serves members across Malaysia including Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru and Shah Alam, and is committed to addressing all privacy-related enquiries professionally and without unreasonable delay. For data subject requests, please note that Betpark may request proof of identity before releasing or actioning personal data information.